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Returns & Exchanges
At Sapporo, we want you to be completely satisfied with your purchase. If your fashion items aren't the perfect fit, you can return or exchange them within 14 days of delivery.
1
Verify Eligibility
Ensure your items are unworn, unwashed, and still have all original Sapporo tags attached in their original packaging.
2
Submit a Request
Contact our customer service team via email with your order number and the reason for the return or exchange.
3
Pack and Ship
Securely pack the items and send them back to our distribution center using a tracked shipping method of your choice.
4
Receive Refund
Once our team inspects the returned goods, we will process your refund or ship your exchanged item within 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing